Hycosan Preservative Free Eye Drops - 7.5ml

For regular items, once made, it will take approximately 3 hours for shipment from our warehouse. We use this period for order verification, tailoring, quality checking and packaging. You will be sent an automatic email with a tracking number which you track on third party tracking platform's. Or, send us a message via our online chat and we'll get back to you with the status of your order (we usually reply within 12 hours). 

Please note that prescription glasses take 5-7 business days to make prior to us sending them out. 

Changes To Your Order:

You have 3-hours to make a change to your order, this is because within those 6 hours, your glasses are processed and shipped. Once this has taken place we cannot make changes to your order as it has left our shipment warehouse. This includes type of glasses, colour & shipping address. 

If you would like to make a change after this period, it will cost you £6 (per order) to cover the cost of redirecting your package to a new destination. We are very transparent about this on our confirmation emails. 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.