Shipping policy

For regular items, once made, it will take approximately 3 hours for shipment from our warehouse. We use this period for order verification, tailoring, quality checking and packaging. You will be sent an automatic email with a tracking number which you track on third party tracking platform's. Or, send us a message on Facebook and we'll get back to you with the status of your order (we usually reply within 12 hours). 

For Next Day Delivery if you order after 1pm it will be shipped the following day.

These shipping times also do not apply if you are ordering on weekends.
 

We advise 1-2 weeks for delivery. Deliveries can take longer, this is due to high numbers of international orders during holiday seasons. Our aim is to have your items with you in 1 weeks. You can track your packages directly on our website or any third party tracking site.

Changes To Your Order:

You have 6-hours to make a change to your order, this is because within those 6 hours, your glasses are processed and shipped. Once this has taken place we cannot make changes to your order as it has left our shipment warehouse. This includes type of glasses, colour & shipping address. 

If you would like to make a change after this period, it will cost you £6 (per pair of glasses) to cover the cost of redirecting your package to a new destination. We are very transparent about this on our confirmation emails. 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.