Refund Policy

Our products are guaranteed for 1 YEAR - The online opticians will replace or repair the item should you experience any defects in craftsmanship or breakage.

If you directly damage, break or lose the item - you will not be eligible for the 1 year guarantee.

If we have already replaced your items more than once, then you will not be eligible for a second replacement.

To be eligible for a refund, your item must be unused, in the same condition that you received it and within our 14-day guarantee.

To complete your refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*As lenses are a bespoke item and cannot be used for anyone else, we must charge a £10 fee to ensure the lenses are disposed of in an environmentally friendly way.